Employment

Wajid Mirza, CCIE

Network Engineer

My Resume

Cisco Systems – Greater Los Angeles Area
High Touch Network Engineer – June 2019 – Present

• Responsible as front-line escalation lead for all high severity TAC cases for LA County departments
• TAC cases can encompass all technologies (other technologies, only as technical lead and to involve other SMEs as needed)
• Quarterly Business Review preparations for TAC case summary and root cause analysis
• Work with customer NOC and Operations team to utilize our management tools such as Prime Infrastructure
• Work with customer on PSIRT announcements and remediation
• Understand customer network and environment
• R/S and Layer 2 issues, configs, troubleshooting
• 3850 and 6800 configurations

 

Fox/Disney (Film, TV and Sports)
Senior Network Engineer – December 2018 – June 2019

• Maintaining, deploying, and configuring infrastructure for the Fox\Disney Broadcast Data Network.
• Working with a team of engineers to manage and improve existing infrastructure to reflect constant technological changes and threats.
• Designing and deploying system and network architectures.
• Design and deploy new applications and enhancements to existing applications, software, and operating systems.
• Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
• Interact and negotiate with vendors, outsourcers, and contractors to secure products and services.
• Determine the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
  

Universal Music Group – Woodland Hills, CA
Network Engineer – April - October 2018

• Palo Alto Firewall Management & Deployment
  • ​Manage over 100 Palo Alto Firewall routers around the globe
  • Utilize Panorama to centrally manage and monitor devices, sync configurations and push global policies.
  • Support remote access to staff and vendors using Global Protect
  • Deploy, setup and configure PA-200, PA-220 and PA-500 to remote offices around the globe to manage, secure optimize Internet connectivity.
  • Configure redundant Firewalls and dual ISPs for High Availability.
  • Additionally, manage PA-5060, PA-3020, PA-3022 and PA-850.
  • Create security rules, NAT policies, static routes and objects to permit, deny and forward network traffic.
  • Implement QoS classes and profiles to optimize voice and video while maintaining bandwidth utilization.                                                                                                                           
• ​Skype for Business (VOIP and Video) Readiness Testing
  • Verify offices meet or exceed network requirements.
  • Review QoS classes and policies on Cisco routers and switches.
  • Analyze current WAN and Internet bandwidth and utilization using network documentation, MRTG, PRTG and Riverbed.
  • Inspect WLCs and WAP’s Multicast preferences.                                                                             
• ​Network Planning, Implementation and Documentation
  • ​Configure, troubleshoot and support Cisco switches, routers, WLC’s and WAP’s.
  • Document network processes and procedures
  • Create Visio diagrams for planning, building and detailing network topology.
  • Build ACLs to permit and deny network resources.                                                                        
• ​Network Support
  • ​Monitor ServiceNow for Incidents, Requests and Tasks assigned to Network Support.
  • Investigate, setup, configure and troubleshoot a variety of issues such as:
    • Network Problems
    • Remote access
    • DNS changes
    • Account Creations
    • Execute third party authentication using Duo Security

 

Studied and completed CCIE course, and obtained CCIE certification on 3/5/2018 
November 2017 – March 2018

 DIRECTV/AT&T – El Segundo, CA
Network Engineer – Team Lead – February 2015 - November 2017

 

• Campus Expansion
  • Work with network team in plan, design and implementation of the network infrastructure for campus expansion.  Key role in providing project management teams recommendations for network equipment, power requirements, network infrastructure design, etc.  Review, modify and approve all plans and sites prior to, during and post construction.  Manage, design, setup, configure and implement network infrastructure for new campus builds                                                                              
  • Executed 8 network build-outs from scratch consisting of, complete tear down of each network, utilized Visio for network design, worked with construction teams, configured all cisco devices (switches, routers, firewalls) and then provided daily support thereafter.
  • Design Main Distribution Frames (MDFs) and Intermediate distribution frames (IDFs) for multiple campus structures consisting of up to 13 floors and over 10,000 nodes each that includes Data, VOIP, Wireless and Video
    
  • Implement various routing protocols including OSPF, EIGRP, BGP, DHCP, Spanning Tree, VTP and VRF.
    
  • Manage and design process for accurate and organized patching of CAT6 and Fiber network connections in MDF’s and IDF’s utilizing cable management.  Create templates for configuration of ports and port descriptions.
  • Design, setup and manage wireless network utilizing Cisco Prime Infrastructure.

• Campus Network Support
  • Manage and support campus wide network infrastructure that consisted of up to 8 buildings housing over 5,000 staff. 
  • Buildings consist of an MDF’s that connects to Campus Core and IDF’s from one to several on each floor. 
  • Utilized Infoblox, Splunk, HP Network Node Manager I (NNMI) and proprietary tools to manage, monitor and support clients throughout DIRECTV/AT&T.                                             

•  Remote Support – Provide remote management and support of offices located throughout United States.                                                                                                                                                    
• Security – Provide support for Network Security Team in identifying, locating and preventing access to unauthorized devices, malicious software, viruses, illegal activity, etc.                                 
• Work with AT&T to convert legacy DIRECTV remote offices to join the AT&T network.  Provide guidance to remote and onsite staff for converting all devices to new network.

Utilize the following equipment:

Cisco Catalyst 4500’s,6500, 3750’s
Cisco Catalyst 3750X’s, 3850X’s, Nexus 6000
Cisco C2901, ASR1001-X
AIR-CT5508-K9, AIR-LAP1252AG-A-K9, AIR-CAP3602I-A-K9, AIR-CAP3702I-A-K9
Cisco Telepresence

 Trim-Lok – Buena Park, CA
Network Specialist – September 2014 – February 2015
 

• Setup, troubleshoot and maintain Cisco ASA Firewall and Cisco Catalyst 3750, HP Procurv and Adtran switches.
• Manage ShoreTel Phone system including adding, removing users, phones and phone lines. Troubleshoot QoS and connectivity issues.  Update Auto Attendants and after hours scheduling as needed. 
• Provide companywide IT Support on all workstations, servers, network and telephone issues
• Administer Physical and virtual servers running Windows 2003 Server, Windows Server 2008, Windows Server 2012, VMWare and Hyper-V
• Monitor network performance, Daily Backups and critical network services.

Blue Chip Computer Systems - Los Angeles, CA
Network Engineer - May 2012 – December 2013

 Blue Chip Computer Systems provides voice and data solutions to clients located throughout the United States.  My position with Blue Chip was to provide full time on-site support to the corporate Headquarters of their largest client, remote support to clients located throughout the U.S. and VOIP setup and administration for local and remote clients.  IT Services provided by me included the following:                                                                                                                                                                      

•  Setup and configure network routers Cisco c2961 and c3700, and switches, Cisco WS-C4510-E, 6509-E and AP’s Cisco Aironet 1250 and 1300 in clients’ headquarters and branch offices.  Configure VLANS, WANS, subnets and static routes.  Establish dynamic routing throughout networks utilizing RIP, EIGRP and BPG.
• Network Administration which included adding and removing user accounts, email addresses and account lockouts through Active Directory, setting up network printers and shares, creating and managing Group Policies.
• Provided support for desktops, notebooks, tablets and smartphones for building, rebuilding, troubleshooting and repairing a variety of hardware, software and configuration issues. 
• VOIP Systems Administration.  Setup and maintained VOIP Systems with Cisco Call Manager, Allworx and Vertical Wave.  Setup a central phone system located in the client’s headquarters and connected phones located at remotes sites throughout the U.S. to it.  Created advanced call flows, setup Auto Attendants, call routing, maintained user’s extensions and voicemail.  Secured phone system from unauthorized access and managed toll restrictions.  Managed phone system backup and restore. 

  
TECH HELP 360 - Carson, CA
Network Systems Consultant - June 2009 – May 2012

Computer service that provided remote and onsite IT Services to clients located throughout Los Angeles and Orange counties such as Birk Aerosystems, Bridges To Recovery, Abecassis Management and Los Angeles Family AIDS Network (LAFAN). Many clients trusted Tech Help 360 as the sole computer and networking service provider for their offices. Services provided were as follows:                

•  Network Administration including managing and configuring SonicWALL TZ Firewalls, HP Pro-curve switches, Cisco Firewalls, Switches, Routers, Wireless access points and PPOE devices.         
• Provided 24-hour network monitoring services to clients which alerted support personnel of service failures, network outages, backup failures and much more, usually before the client is aware.                                                                                                                                                                 
• Resolved network and computer problems.                                                                                               
• Worked on systems that included Microsoft Windows Server, Exchange Server, Windows 10, Windows 7, Apple Mac OSX.                                                                                                                           
• Projects provided ranged from, but not limited to, server problems, network connectivity, email, setting up servers and networks, upgrading, installing and configuring software and hardware, troubleshooting and repairing software and hardware.                                                                           
• Install and configure Anti-Virus, setup Internet access, firewalls, network security, wireless networking and remote access.                                                                                                                     
• Setup VPN connections for clients with multiple offices, so all locations maintain connectivity.       
• Experienced with a variety of software which includes the Microsoft Offices suite, Symantec Endpoint security, McAfee, ESET NOD32, QuickBooks, Sage PeachTree, Quicken, Anti Spyware and many more.                                                                                                                                               
• Manage all the field technicians, including hiring, firing, training and providing telephone support when encountering complex problems.                                                                                       
• Created a call center so service calls could be routed to the proper technicians to be handled more quickly and efficiently. Recommended and purchased servers, workstations, computer parts and software for companies and clients.                

CATS Technology, Inc. - Jamesville, New Jersey

Network Administrator December 2007 – May 2009

 CATS Technology, Inc. provides IT support and administrative services to clients located throughout the United Stated and Canada.  My role at TCA was to provide remote assistance and administration all their clients as well as onsite service to clients located in the West Coast.  Also managed the Helpdesk telephones after east coast business hours and maintained the Helpdesk management system Kema.  IT services provided by me included the following:                                                                   

•  Network Administration which included, adding and removing user accounts, email address, account lockouts, maintain backups, server and workstation updates and maintenance.                
• Provided 24 Hour network Monitoring services to clients which alerted support personnel of service failures, network outages, backup failures and much more, usually before the client was aware.                                                                                                                                                                 
• Remote Assistance/Administration of workstations and servers.                                                           
• Monthly maintenance of workstations and servers

PFSweb - El Segundo, CA
Network Systems Administrator June 2006 – May 2007

 This is an International outsourcing solution provider, supporting global brands like IBM, HP, Fathead, LEGO, Hawker Beechcraft Corp., formerly RAC, Chi’A’SSO, Riverbed, Xerox, ROOTS, Mars Drinks North America, formerly FLAVIA Beverage systems and many others.  Was the main point of contact for all server, workstation and telephone system issues.  Worked with the Plano IT department on the initial conversion of the entire network from the old infrastructure to PFSweb.  As the IT Specialist for eCost.com, duties included:                                                                                                                                      

• Though the servers were administered remotely by the Plano IT department, often was required to troubleshoot issues when remote administration was not possible.                                
• Created, disabled and edited user accounts on the PFSweb network.                                                   
• Provided desktop support for up to 80 employees in the El Segundo office which included hardware, software, network, telephone, JD Edwards and MACS issues.                                              
• Kept track of all hardware and software licenses and tracked all trouble tickets on the HEAT database.                                                                                                                                                           
• Setup Internal wireless network and security for the El Segundo Office.                                              
• Administered the local Avaya PBX, including adding new telephones to the switch, setting up extensions and voicemail boxes, moving, renaming, adding and deleting users to the phone system.

Tek Guys –  2001 - 2006
(Refer to previous description in “Tech Help 360”)

 
California National Bank (Formerly People’s Bank of California)
MIS Specialist June 2000 – November 2001

Administered a Microsoft Windows Domain on an existing Novell network and an Exchange Server in order to provide the company wide interoffice email system. Other duties for this were:                           

• Adding and removing user accounts                                                                                                             
• Setting up workstations                                                                                                                                     
• Routine maintenance                                                                                                                                       
• Software Licensing Management                                                                                                                  
• Network Backups.                                                                                                                                               
• Virus Protection                                                                                                                                                       
• PC Support

 

Cash Technologies, INC., Los Angeles, CA June 1996 – June 2000
Remote Network Systems Administrator

This international hi-tech (hardware and software) developing, manufacturing and service venture grew from an idea in 1994 to a 50 million dollar company. This scenario empowered me to assist in the setup and development of company wide LAN and WAN. Install, setup and support Windows servers and workstations.  Provide network administration and support for company wide servers and workstations. Composed documentation for proprietary software developed within the company. Wrote technical manuals for use, installation, repair and troubleshooting of Proprietary Self-service coin counting machines and ATMs.